Introduction
Printable Toolkit Cover
Introduction
The introduction addresses the purpose and audience for the toolkit, outlines the contents of each section of the toolkit, and explains how to use the toolkit.
Pre-Incident Planning
Pre-Incident Planning Guide
The pre-incident planning guide identifies the principles underlying pre-incident planning and explains how to get started. It describes how to plan and conduct a pre-incident planning meeting and plan next steps, using the pre-incident planning meeting tools.
Pre-Incident Planning Meeting Tools
Local Information
Local Contact Information Worksheet
This tool is for collecting and maintaining contact information for the local government officials and employees in your community who may need to be reached when an incident affecting drinking water occurs or is anticipated.
Local Profile Worksheet
This tool is for communities to gather information that may be useful when a drinking water incident occurs, including information about drinking water suppliers in the community, sensitive facilities, residents with special needs, and local resources.
External Resources for Collecting Additional Local Information
The Drinking Water Advisory Communication Toolbox (DWACT) contains several tools that may be useful to local communities as they assemble local information. The tools linked below may be particularly useful. These may be obtained through the DWACT website as well. For more information about DWACT, please see the Overview of Communication Resources in the Communication Section of this toolkit.
- DWACT: Point of Contact for Notification of an Advisory
- DWACT: Water System Information Worksheet
- DWACT: Critical Customer Checklist
- DWACT: Communicating with Susceptible Populations Worksheet
Mutual Aid
Overview: Mutual Aid Resources in North Carolina
This document provides an overview of the North Carolina Mutual Aid System, as well as the mutual aid that is available for utilities through NC Water WARN.
North Carolina General Mutual Aid Agreement
The 2017 version of the North Carolina General Mutual Aid Agreement is provided for illustrative purposes only. A North Carolina local government that wishes to enter the agreement may do so through WebEOC.
NC Water WARN Mutual Aid and Assistance Agreement
This link will take the reader to the agreement that is hosted on the NC Water WARN website. UPDATE October 2019: The mutual aid agreement is not presently available at the link provided. Toolkit users may access NC WaterWARN's Mutual Aid/Assistance Operational Plan (May 2014) by clicking here.
Communication
Overview: Communication Resources
This document provides an overview of communication resources for North Carolina communities.
Resource note and credit: The Drinking Water Advisory Communication Toolbox (DWACT) is an external resource with extensive information and tools about communicating in drinking water incidents. The Working Group selected parts of DWACT to highlight in this toolkit. Individuals who are responsible for communications may wish to become familiar with the full resource.
Communication Planning and Strategies
Drinking Water Advisories
- Examples of Advisories Issued in North Carolina
- DWACT: Initiating an Advisory
- DWACT: Preparing an Advisory
- DWACT: Distributing an Advisory
- DWACT: Ending an Advisory
Information for Drinking Water Well Owners
Essential Information about Drinking Water
Informational Handout: Essential Information about Drinking Water in North Carolina
This document addresses drinking water sources and suppliers in North Carolina, and introduces the topic of drinking water regulation. It may be used for self-education or as a handout for local planning meetings.
North Carolina Case Studies
The case studies provide information about recent drinking water incidents in North Carolina, as well as discussion questions to provoke further thought.
Glossary and Acronym Guide
Additional Resources
Training Resources
This document provides information about additional training resources for North Carolina local governments.
Federal, State, and Local Agency Guide
This guide provides brief descriptions and contact information for government agencies that may be involved in drinking water incidents in North Carolina.
List of Additional Online Resources
Faculty Coordinators
