Public Management Bulletin Series
| Bulletin Number | Title | Author | Date | Description | Download |
|---|---|---|---|---|---|
| 28 | A Parliamentary Procedure Primer for Local Governments | Kristina Wilson | 2024 |
It’s the first Monday of the month, and many North Carolina local governments are holding board meetings. Who controls the agenda at these meetings? |
 Download (447.01 KB) |
| 27 | From Starting to Sustaining: What Actions are Local Governments in North Carolina Taking to Advance Diversity, Equity, and Inclusion | Kimalee Dickerson | 2023 |
Many local governments are recognizing the importance of building more diverse, equitable, and inclusive workplaces and communities. |
Download (349.07 KB) |
| 25 | Building a Better System for Today and Tomorrow: Municipal Performance Management during the COVID-19 Pandemic | Obed Pasha, Willow S. Jacobson | 2023 |
Local government managers know that management is never easy. |
Download (330.07 KB) |
| 26 | Local Elected Officials' Leadership Derailment | Lauren Dula, Maja Husar Holmes, Willow S. Jacobson, Kristina T. Marty | 2023 |
What Is This Study About, and Why Does It Matter? |
Download (157.96 KB) |
| 24 | Human Trafficking by Families | Margaret F. Henderson | 2022 |
Legislation to address domestic sex and labor trafficking was implemented with the Trafficking Victims Protection Act (TVPA) of 2000. |
Download (274.58 KB) |
| 23 | Multi-Disciplinary Teams | Margaret F. Henderson, Rebekah Appleton | 2021 |
Many local actors, in both the public and private sectors, are continuously doing their best to protect and help older adults, while working within a fragmented elder protection system in North Car |
Download (360.28 KB) |
| 22 | Change Management: Reactions, Tools, and Strategies | Margaret F. Henderson, Obed Pasha | 2021 |
What Is Organizational Change? |
Download (311.18 KB) |
| 21 | Drivers of Innovation: Environmental Stress and External Pressures | Obed Pasha, Kimberly L. Nelson | 2021 |
Unprecedented environmental transformation during the 2020 pandemic has forced public organizations be innovative at very short notice. |
Download (232.15 KB) |
| 20 | Performance Management: The Value of Service Delivery Outcomes | Obed Pasha, William C. Rivenbark | 2020 |
Outcome measures are fundamental to performance measurement systems in local government, representing the primary means for reporting on the service dimension of effectiveness. |
Download (318.14 KB) |
| 19 | Assessing Community Capacity for Disaster Response: The Pandemic Version | Teshanee Williams, Margaret F. Henderson | 2020 |
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Download (219.58 KB) |
| 18 | Human Trafficking of Minors and Young Adults: What Local Governments Need to Know | Sara DePasquale, Margaret F. Henderson | 2019 |
Children, teens, and young adults interact with local government departments and services in a variety of ways. |
Download (512.1 KB) |
| 17 | Property Tax Officials Can Help Recognize Human-Trafficking Indicators | Margaret F. Henderson, Kirk Boone | 2019 |
Property tax officials, like many other local government staff in different roles, have professional reasons to visit homes, businesses, and construction sites every day. |
Download (439.71 KB) |
| 16 | Labor Trafficking—What Local Governments Need to Know | Margaret F. Henderson, Nancy Hagan | 2019 |
The Basic Information about Human Trafficking |
Download (941.3 KB) |
| 15 | Exploring the Intersections between Local Governments and Human Trafficking: The Local Government Focus Group Project | Margaret F. Henderson | 2018 |
This completes a series of three Public Management Bulletins (PMB) by Margaret F. Henderson addressing the increasingly prevalent problem of human trafficking in North Carolina. |
Download (357.01 KB) |
| 14 | Ten Questions about Local Governments: A Primer for Anti–Human Trafficking Advocates | Margaret F. Henderson | 2018 |
The bulletin provides basic guidance to anti–human trafficking advocates to help them navigate city and county governments. |
Download (214.64 KB) |
| 13 | Strategic Planning: What Difference Does It Make? A Snapshot of Experience in North Carolina | Heather Curry, Lydian Altman, Carl W. Stenberg | 2018 |
This bulletin reports findings of a 2017 School of Government survey of all municipal and county managers and elected officials in North Carolina. |
Download (644.25 KB) |
| 12 | Human Trafficking in North Carolina: Strategies for Local Government Officials | Margaret F. Henderson | 2017 |
This bulletin covers ways in which human trafficking can be viewed through the lens of local government. The bulletin begins with a discussion of the basi |
Download (1.89 MB) |
| 11 | Eight Strategies for Effective Council-Manager Relations | Vaughn M. Upshaw | 2017 |
This bulletin covers eight practical strategies public managers can use to establish effective relations with their elected council members. |
Download (221.52 KB) |
| 10 | Diversity and Inclusion in Rocky Mount: Lessons Learned | Carl W. Stenberg | 2016 |
As North Carolina’s demographics continue to change rapidly, local governments are increasingly giving attention to diversity and inclusion and making efforts to align their organizational cultures |
Download (153.08 KB) |
| 9 | Project Management Principles for Use in the Public Sector: Tools for the Everyday Project Manager | Sarah M. Hazel, Willow S. Jacobson | 2014 |
This bulletin covers the concept of project management and highlights key principles and universal lessons anyone in charge of managing a project in the public sector can draw from to facilitate su |
Download (297.96 KB) |
| 8 | Would You Like a Receipt with That? An Information-Sharing Tool for Enhancing Citizen Engagement | Whitney Afonso | 2014 |
This bulletin introduces the taxpayer receipt in a North Carolina context using property taxes as an example of its application. |
Download (337.42 KB) |
| 7 | The Status of Strategic Human Capital Management in County Government | Willow S. Jacobson, Kristina T. Lambright, Jessica E. Sowa | 2012 |
Human Resource directors from forty counties in New York and North Carolina were interviewed to gain a better understanding of how and when SHCM practices are being implemented in county government |
Download (387.73 KB) |
| 6 | Creating Effective Citizen Participation in Local Government Budgeting: Practical Tips and Examples for Elected Officials | John B. Stephens | 2011 |
The bulletin provides details about the challenges facing effective public participation on local government budgeting decisions, and examples and practical tips on informing, listening and encoura |
Download (915.74 KB) |
| 4 | Benchmarking the Development Review Process | David N. Ammons | 2009 |
Nine North Carolina cities recently completed a twenty-one-month benchmarking project that yielded several dozen ideas for improving development review in their communities. |
Download (380.8 KB) |
| 3 | Citizen Outreach by North Carolina Judicial Branch Officials: Comparison of Three Projects | John B. Stephens | 2008 |
This bulletin provides practical guidance for designing public forums, including cable TV broadcasts, for educating the general public (or particular audiences) on judicial branch operations. |
Download (189.23 KB) |
| 2 | Using a Mediator in Public Disputes | John B. Stephens | 1998 |
Answers questions about using mediators and facilitators and describes School of Government resources in the area of public dispute resolution. |
Download (56.7 KB) |
| 5 | Street Condition Ratings: Their Use among North Carolina Cities | T. Dwane Brinson, David N. Ammons |
This bulletin examines the prevalence of street condition ratings among municipalities in North Carolina, the frequency of condition assessments, the tendency to perform ratings in house or by cont |
Download (606.17 KB) |